Repair Ticket Management

Repair Ticket Management in mobile repair booking allows businesses to efficiently handle and track customer repair requests. Customers can create tickets detailing their device issues, which are then automatically assigned to technicians. The system provides real-time updates on ticket status, sends notifications to customers, and stores repair histories for future reference. It also includes priority settings, internal collaboration features for technicians, and reporting tools to monitor performance and improve service quality.
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Ticket Creation

Customers can easily create repair tickets by submitting details about the issue, device, and preferred service.

Automated Ticket Assignment

The system automatically assigns tickets to the appropriate technician or department based on service type or technician availability.

Ticket Status Tracking

Users can track the real-time status of their repair ticket, such as "Received," "In Progress," or "Completed.

Customer Notifications

Automated email or SMS notifications are sent to customers for status updates, confirmations, and when their repair is complete.

Repair History

The system stores and provides a comprehensive history of each repair ticket for future reference, including issue descriptions and solutions.

Priority Levels

Tickets can be prioritized based on urgency, ensuring that critical repairs are handled promptly.

Internal Comments & Collaboration

Technicians can leave internal comments on each ticket to collaborate, track progress, and address specific issues.

Reporting & Analytics

The system provides detailed reports on ticket volume, resolution time, technician performance, and customer satisfaction for continuous improvement.

case study

WeBuyYour Streamlined the Device Selling Experience

iRepair introduced a Sell Your Device module, allowing users to trade in old devices through a seamless online process. The module features real-time price estimation, condition grading, and booking options for device pickup or drop-off. After launching this feature, iRepair reported a 40% increase in customer engagement and a 25% boost in trade-in volume. Integration with WhatsApp for instant communication improved response times and strengthened customer trust. The streamlined workflow and responsive design also led to a 35% rise in mobile user transactions, making iRepair a top choice for hassle-free device sales.

webuyyourtech.co.uk

All the Answers You're Looking For

How do I create a repair ticket using iRepair Booking System?
You can create a repair ticket by filling out the booking form on our website, providing details about the device, issue, and preferred service.
Yes, iRepair Booking System allows you to track the status of your repair ticket at any time, with automatic updates such as “Received,” “In Progress,” and “Completed.”
You will receive automatic email or SMS notifications whenever there is an update on your ticket, including when it’s assigned, in progress, or completed.
Yes, if you need to update or change any information on your repair ticket, you can do so by logging into your account or contacting our support team.
The priority of your ticket is based on the urgency of the issue. Critical repairs can be marked as high priority to ensure faster processing.
Yes, all your previous repair tickets are stored in the system, allowing you to easily access your repair history and track past services.

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